Questions?
We've put together some answers to the most common questions we hear about Black Pearl. If you don't find what you're looking for please reach us at info@blackpearlswimwear.com or call 678-631-9665.
About Our Swimwear:
How Will I Know My Size?
Our size chart will match you to the best size based on a few simple measurements. We also include user reviews that can help you understand the fit of the suit on similar body types. Still not sure? Call or email info@blackpearlswimwear.com or 678-631-9665.
How Do I Measure?
Use a soft tape measure with inches or if you do not have a tape measure you can use a piece of string and a ruler. For the string and ruler method you will just want to wrap the string around yourself as described below and mark where the string overlaps with your finger. Then lay the string flat next to a ruler to get the length in inches from the end to where you are marking with your finger. Exhale as you measure so your body is relaxed and at its natural state and make sure the measuring tape or string is snug but allows you to breathe and move normally. You will need to collect the following measurements:
Bust: Around the bust including the breast apex (nipple) while wearing a bra with light cup padding
Waist: This should be your natural waist so above your belly button, below your rib cage and if you were to bend to the side it is where the crease forms. Remember to exhale and then take the measurement and the tape measure or string should be snug but not tight.
Hips: Around the hip (down where you will be measuring around your booty) while wearing very light weight underwear
Upper Thigh: Around the top of the leg. measure under the buttock at the crease where the buttock meets the leg
What Fabric are Your Suits Made of?
We use a high-quality blend of nylon and spandex fabric that gently hugs curves but never pinches or squeezes to provide a wonderful feeling and high performing swimsuit. This blend holds up well in sun and salt water so your suit will maintain good color and shape for years. The fabric is anti-pilling and chlorine resistant as well and provides excellent UV protection. Oh and it feels like butter on your skin. Pretty much the next best thing to skinny dipping.
How Do You Offer Support without underwire?
We use double layer fabric to provide smooth coverage and light compression support and sewing techniques to create underbust support with elastics rather than wire.
How Do I Wash/Care for my Swimsuit?
- Hand wash or machine wash on gentle cycle with cold water.
- Do not bleach
- Do not tumble dry (lay flat and reshape or line dry)
- Can use low heat iron or steam setting as needed
- Can be dry cleaned
Orders & Returns:
You will receive confirmation once your order has been placed and a notice including tracking number once your order has shipped.
Free standard shipping applies to domestic US orders $75+. For orders up to $74.99 you pay $7.50 for standard shipping. Rush shipping is available for $20 and will upgrade your package to priority mail (usually 2 to 3 business days but will be confirmed at checkout). No delivery guarantees are made. We offer Route package insurance at checkout. If you select this option you will contact them directly to resolve any missing or damaged packages according to their terms and conditions. If you do not include Route package insurance with your order then you will have to follow up directly with the shipping carrier and adhere to their terms and conditions for any missing or damaged packages. Black Pearl Swimwear is not responsible for missing or damaged packages once they are shipped and in the possession of the shipping provider. Shipping notification with tracking information will be provided and serves as proof that package is in possession of shipping provider. Shipping prices for destinations outside of the USA are calculated at checkout. Please note returns/exchanges policy for shipping expenses related to that process.Service.
Orders are typically shipped within 48 hours and arrive within 3 to 5 business days. Please note COVID has affected standard shipping times with all carriers.
What if it doesn't fit or I don't like it?
We've all been there- we had great hopes but something fell short of our expectations. We want you to love your Black Pearl swimsuit so if anything doesn't work for you please contact us at info@blackpearlswimwear.com or 678-631-9665 and we can either exchange or return according to our policy below.
Returns/Exchanges
You can return a completely unworn, unwashed and in the same quality condition you received from us item for up to 14 days after receipt of purchase for a refund of the purchase price of the merchandise. You can return an item for store credit of the purchase price of merchandise up to 30 days after purchase. To exchange an item for a different size, we will issue you a store credit that can be used to purchase the correct size in the online shop. Once your original item is received in good condition, we will ship the new item. There is a $5 restock fee for all returns/exchanges that is deducted from any refund or store credit amount. Shipping costs are not refunded and any return shipping fees will be deducted from the refund amount. We will collect your feedback as part of the return process so that we can try and better meet your needs in the future. Contact info@blackpearlswimwear.com or call 678-631-9665 to process returns and exchanges.
Several types of goods are exempt from being returned. Perishable goods such as beauty balm and gift cards are exempt from returns. ALL CLEARANCE SALE ITEMS ARE FINAL SALE and no exchanges or returns are allowed.
To complete your return or exchange, we require your order number.
Please do not send your purchase back to us without first contacting info@blackpearlswimwear.com or calling 678-631-9665.
We do not offer refunds or exchanges after 30 days.
Return Shipping
To return your product, you should mail your product to: 5885 Cumming Hwy Suite 108 148 Sugar Hill Georgia US 30518
Black Pearl will provide a shipping label but you are responsible for packaging.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item and no refund or exchange is provided without receipt of return item.
Why Online Only?
BlackPearl Swimwear is the alternative to traditional swimwear shopping. We're changing the game and bringing you a fresh collection built with comfort, fit and function as our core principals. As an ecommerce brand, we provide our clients with an on-demand shopping experience . And by selling directly to you without 3rd party retail we can offer luxury swimwear at a lower price. Ditch the fitting room, bad lighting, and endless try-ons and become a Black Pearl Babe today.