We've put together some answers to the most common questions we hear about Black Pearl. If you don't find what you're looking for please reach us at email@example.com or call 678-631-9665.
About Our Swimwear:
How Will I Know My Size?
Our size chart will match you to the best size based on a few simple measurements. We also include user reviews that can help you understand the fit of the suit on similar body types. Still not sure? Call or email firstname.lastname@example.org or 678-631-9665.
How Do I Measure?
Use a soft tape measure with inches or if you do not have a tape measure you can use a piece of string and a ruler. For the string and ruler method you will just want to wrap the string around yourself as described below and mark where the string overlaps with your finger. Then lay the string flat next to a ruler to get the length in inches from the end to where you are marking with your finger. Exhale as you measure so your body is relaxed and at its natural state and make sure the measuring tape or string is snug but allows you to breathe and move normally. You will need to collect the following measurements:
Bust: Around the bust including the breast apex (nipple) while wearing a bra with light cup padding
Waist: This should be your natural waist so above your belly button, below your rib cage and if you were to bend to the side it is where the crease forms. Remember to exhale and then take the measurement and the tape measure or string should be snug but not tight.
Hips: Around the hip (down where you will be measuring around your booty) while wearing very light weight underwear
Upper Thigh: Around the top of the leg. measure under the buttock at the crease where the buttock meets the leg
What Fabric are Your Suits Made of?
We use Italian made high-quality blend of nylon and spandex fabric to provide a wonderful feeling and high performing swimsuit. This blend holds up well in sun and salt water so your suit will maintain good color and shape for years. The fabric is anti-pilling and chlorine resistant as well and provides excellent UV protection. Oh and it feels like butter on your skin. Pretty much the next best thing to skinny dipping.
How Do You Offer Support without underwire?
We use the latest in fabric technology and use a unique sewing technique with 3 layers of fabric for smooth support where you want it the most. We also use sewn in cups for several styles where indicated to provide extra lift and support. Our fabric is the highest quality of nylon and spandex to provide the most comfortable swimwear with the coverage and support you want in classic silhouettes.
How Do I Wash/Care for my Swimsuit?
- Hand wash or machine wash on gentle cycle with cold water.
- Do not bleach
- Do not tumble dry (lay flat and reshape or line dry)
- Can use low heat iron or steam setting as needed
- Can be dry cleaned
When Will You Release a New Collection?
Our initial 4 piece collection (Bandeau Bikini, Bandeau Tankini, Cheeky Bottom and Racerback Monokini) is built to provide foundational pieces for your swimwear wardrobe. This collection focuses on fit, function, and comfort in basic shapes. We will add new collections with different styles and shapes and release new colors to our existing collections throughout the year to offer on-trend and stylish pieces that can effortlessly mix with basics for a robust swimwear wardrobe. Want us to design a specific style or feature? Give feedback in our customer survey.
Orders & Returns:
You will receive confirmation once your order has been placed and a notice including tracking number once your order has shipped. All domestic US shipping for orders over $50 is free and provided by US Postal Service. All other shipping rates are calculated and shown at checkout prior to paying. Orders are typically shipped within 48 hours and arrive within 7 to 10 business days. Rush shipping is available and calculated at checkout prior to paying.
What if it doesn't fit or I don't like it?
We've all been there- we had great hopes but something fell short of our expectations. We want you to love your Black Pearl swimsuit so if anything doesn't work for you please contact us at email@example.com or 678-631-9665 and we can either exchange or return.
If you don't fall in love in the first 7 days after you receive your first purchase, you can get a full refund or exchange for a swimsuit of equal value even if you have worn and/or washed the suit. If you choose an exchange that is priced above your current suit we will apply the purchase price toward the new suit and you just pay the difference. We will collect your feedback as part of the return process so that we can try and better meet your needs in the future and you only pay for return shipping (average is $5.99). If you want to return or exchange after 7 days you can still return/exchange a completely unworn, unwashed and in the same quality condition you received from us item for up to 30 days after purchase and only pay for return shipping (average is $5.99). Contact firstname.lastname@example.org or call 678-631-9665 to process returns and exchanges.
Several types of goods are exempt from being returned. Perishable goods such as beauty balm and gift cards are exempt from returns.
To complete your return or exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to us without first contacting email@example.com or calling 678-631-9665.
We do not offer refunds or exchanges after 30 days.
To return your product, you should mail your product to: 5885 Cumming Hwy Suite 108 148 Sugar Hill Georgia US 30518
You will be responsible for paying for your own shipping costs for returning/exchanging your item. Black Pearl will provide a shipping label and the shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Exchanges will be invoiced return shipping fees. All shipping fees will be clearly communicated prior to processing.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and no refund or exchange is provided without receipt of return item.
Why Online Only?
BlackPearl Swimwear is the alternative to traditional swimwear shopping. We're changing the game and bringing you a fresh collection built with comfort, fit and function as our core principals. As an ecommerce brand, we provide our clients with an on-demand shopping experience and take the guess work out of finding your perfect match swimsuit by getting to know you through a series of questions in our Fit & Style quiz to give you exactly what you want in 5 minutes or less. And by selling directly to you without 3rd party retail we can offer luxury swimwear at a lower price. Ditch the fitting room, bad lighting, and endless try-ons and become a Black Pearl Babe today.